Refund policy
Due to the unique nature of vintage and second-hand clothing, we provide as much detail as possible in each listing, including measurements, condition notes, and fabric information, so you can shop with confidence.
However, we understand that fit isn't always guaranteed, which is why we offer a 7-day return window. If you'd like to return an item, please contact us within 7 days of receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need proof of purchase.
To start a return, you can contact us at lilavintagelondon@gmail.com. Please note that returns will need to be sent to the following address at the returner's expense.
To. Well Barn, Buckfastleigh, DEVON, TQ11 0JU
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU and International.
Please note that we are unable to accept returns from international orders. We encourage international customers to review all listing details, measurements, and condition notes carefully before purchasing. If you have any questions prior to buying, please don't hesitate to get in touch.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at lilavintagelondon@gmail.com.